Cookie Policy

Last Updated: 16 November 2025

This Cookie Policy explains how HeroCAD Ltd. (“HeroCAD”, “we”, “us”, “our”) uses cookies and similar technologies when you use the Platform.

1. What Are Cookies?

Cookies are small files placed on your device to:

enable essential platform functionality
improve user experience
perform analytics
remember preferences

We also use web beacons and local storage (“cookies” collectively).

2. Types of Cookies We Use

2.1 Strictly Necessary Cookies

Required for:

login
security
session management
posting and accepting Jobs

You cannot disable these in our cookie banner.

2.2 Functional Cookies

Used for:

remembering preferences
storing notification settings
UI choices

2.3 Performance & Analytics Cookies

Used to:

understand platform usage
improve features
measure performance

Examples:

traffic analytics
error monitoring

2.4 Marketing & Notification Cookies (OneSignal)

Used for:

push subscription
tracking push delivery status
remembering opt-in/opt-out
delivering email/push notifications

No patient data or job files are ever sent to OneSignal.

3. Third-Party Cookies

We use third-party services including:

OneSignal – push & email notification preferences
Stripe – payment processing
Analytics tools – platform usage insights
Error tracking – performance monitoring

Each provider may set its own cookies where required for their service.

4. Managing Cookies

You can:

modify cookie settings in your browser
clear cookies at any time
disable non-essential cookies via our cookie banner (where applicable)

Disabling essential cookies will affect your ability to use the Platform.

Push and email preferences are controlled inside your dashboard.

5. Changes to This Policy

We may update this Cookie Policy from time to time.

The “Last Updated” date will reflect the latest version.