Question 1

How quickly will I get my design back?

Accepted Answer

[{"_key":"71527d87d608548a2eabeacba7480f82","_type":"block","children":[{"_key":"ta5ombC1LENAVJlLNxVUtG","_type":"span","text":"You set the deadline! Our average turnaround time is 24-48 hours, but you can set it for as little as 6 hours if needed. Designers see your deadline before accepting, ensuring they can meet it."}]}]

Question 2

How do I know the quality of the designers?

Accepted Answer

[{"_key":"c6f6353623d1d80fe973a5bf1d001f35","_type":"block","children":[{"_key":"f3QR1jtfT8MwlhtCVIT8gg","_type":"span","text":"Designers are vetted by our team and build a reliability rating based on lab feedback. You can see a designer's rating and job history before they accept, and you always have one free revision to ensure the design meets your standards."}]}]

Question 3

How are payments handled? Is it secure?

Accepted Answer

[{"_key":"f978f328959c1fdd2755d310465b5413","_type":"block","children":[{"_key":"YDBJc7YDcXN6vN0pAbFGUA","_type":"span","text":"Completely secure. We use Stripe Connect, a world-leading payment processor. Your payment is held securely in escrow until you approve the final design. Only then is it released to the designer. You never pay for work you're not happy with."}]}]

Question 4

What if I need a revision?

Accepted Answer

[{"_key":"648893e1f2e02957b921d7b1495b24f0","_type":"block","children":[{"_key":"YDBJc7YDcXN6vN0pAbFJU6","_type":"span","text":"Every job includes one free revision. If the design isn't quite right, you can send detailed feedback to the designer directly through the platform for them to correct."}]}]

Question 5

How do I get jobs?

Accepted Answer

[{"_key":"7833495e8b02a4821488f6565e131541","_type":"block","children":[{"_key":"f3QR1jtfT8MwlhtCVIT6AC","_type":"span","text":"Once your profile is set up with your skills, you'll receive live notifications (like an Uber driver) when a lab posts a job that matches your expertise. It's first-come, first-served, so you can pick up work whenever you're available."}]}]

Question 6

When and how do I get paid?

Accepted Answer

[{"_key":"7559bef19911a629cd75d58ef98b4032","_type":"block","children":[{"_key":"f3QR1jtfT8MwlhtCVIT1zW","_type":"span","text":"Payment is instant and automatic. The lab's funds are held in escrow when they post the job. As soon as they accept your final design, the payment is sent directly to your connected Stripe account. No invoicing, no delays."}]}]

Question 7

What kind of files will I work with?

Accepted Answer

[{"_key":"d7f38496c25c2647e7857a950527090c","_type":"block","children":[{"_key":"ta5ombC1LENAVJlLNxVJ3l","_type":"span","text":"Labs will upload their patient scan as an STL file. You download this, design the appliance in your preferred CAD software (exocad, 3Shape, etc.), and upload the final design STL back to the platform."}]}]

Question 8

Can I communicate with the lab?

Accepted Answer

[{"_key":"5ea62b37d46b9673f0218a7ed0ef6fef","_type":"block","children":[{"_key":"f3QR1jtfT8MwlhtCVIT1AQ","_type":"span","text":"Yes! Each job has a secure, in-app messaging system. This is for discussing project details and revision requests. For your safety and to comply with our terms, all communication must stay on the platform."}]}]

Question 9

How do I build my profile?

Accepted Answer

[{"_type":"block","children":[{"_type":"span","text":"Complete your profile by adding your skills, experience, portfolio samples, and certifications. The more complete your profile, the more attractive you'll be to labs. Build your reputation through quality work and positive reviews."}]}]

Question 10

How does the rating system work?

Accepted Answer

[{"_type":"block","children":[{"_type":"span","text":"After a job is completed, both labs and designers can leave ratings and reviews. Ratings are on a 5-star scale and help build trust in the community. Your average rating is displayed on your profile."}]}]

Question 11

Can I cancel a job?

Accepted Answer

[{"_type":"block","children":[{"_type":"span","text":"Jobs can be cancelled before work begins. If a designer has already started work, cancellation may be subject to terms. Contact support if you need to cancel a job in progress."}]}]

Question 12

What skills are in demand?

Accepted Answer

[{"_type":"block","children":[{"_type":"span","text":"All CAD design skills are in demand, including orthodontics, restorative, implantology, prosthodontics, surgical guides, and specialized devices. The more skills you add to your profile, the more job opportunities you'll see."}]}]

Question 13

How do counter-offers work?

Accepted Answer

[{"_type":"block","children":[{"_type":"span","text":"When you find a job you're interested in, you can submit a counter-offer with your proposed price (within 80-200% of the original budget) and any notes. The lab reviews all counter-offers and can accept, reject, or negotiate."}]}]

Question 14

What happens if a lab requests revisions?

Accepted Answer

[{"_type":"block","children":[{"_type":"span","text":"If a lab requests revisions, you'll receive a notification with their feedback. You can then update your design and resubmit. The revision workflow is built into the platform, making it easy to track changes and ensure quality."}]}]

Question 15

How do I post a job?

Accepted Answer

[{"_type":"block","children":[{"_type":"span","text":"Posting a job is simple. Click \"Post a Job\" from your dashboard, fill in the job details (title, description, budget, deadline, required skills), upload any reference files, and publish. Qualified designers will see your job and can submit counter-offers."}]}]

Question 16

How are designers vetted?

Accepted Answer

[{"_type":"block","children":[{"_type":"span","text":"All designers on HeroCad go through a verification process. We verify their identity, review their portfolio, and ensure they have the necessary skills. Additionally, our rating and review system helps you identify top-performing designers."}]}]

Question 17

What happens if I'm not satisfied with the work?

Accepted Answer

[{"_type":"block","children":[{"_type":"span","text":"You can request revisions at any time before approving the work. Our built-in revision workflow allows you to provide feedback and request changes. Payment is only released when you approve the final delivery, ensuring you're satisfied with the work."}]}]

Question 18

Can I work with the same designer multiple times?

Accepted Answer

[{"_type":"block","children":[{"_type":"span","text":"Absolutely! Many labs build long-term relationships with designers they work with. You can invite previous designers to new jobs or they can apply to your future postings."}]}]

Question 19

How do I get started on HeroCad?

Accepted Answer

[{"_type":"block","children":[{"_type":"span","text":"Getting started is easy! For labs, simply create an account, complete your profile, and start posting jobs. For designers, create an account, set up your Stripe Connect account for payments, add your skills and portfolio, and start browsing available jobs."}]}]

Question 20

Is HeroCad free to join?

Accepted Answer

[{"_type":"block","children":[{"_type":"span","text":"Yes! Both labs and designers can join HeroCad for free. Labs pay a service fee per job (10% for Free tier, 5% for Power Lab tier). Designers keep 100% of their earnings—no fees or subscriptions required."}]}]

Question 21

How do I get paid?

Accepted Answer

[{"_type":"block","children":[{"_type":"span","text":"You'll need to set up a Stripe Connect account in your profile settings. Once connected, payments are automatically transferred to your account when a lab approves your work. Payments are secure and guaranteed."}]}]

Question 22

Are there any fees for designers?

Accepted Answer

[{"_type":"block","children":[{"_type":"span","text":"No! Designers keep 100% of their earnings. There are no subscription fees, no platform fees, and no hidden costs. Only labs pay service fees."}]}]

Question 23

How does payment work?

Accepted Answer

[{"_type":"block","children":[{"_type":"span","text":"When you accept a counter-offer, you authorize payment. Funds are held securely in escrow until you approve the completed work. Once you approve, payment is automatically transferred to the designer. You only pay when satisfied."}]}]

Question 24

What are the service fees?

Accepted Answer

[{"_type":"block","children":[{"_type":"span","text":"Labs on the Free tier pay a 10% service fee per job. Power Lab tier members pay a 5% service fee per job plus a monthly subscription fee. All fees are transparent and shown before you accept a counter-offer."}]}]

Question 25

Is HeroCad secure?

Accepted Answer

[{"_type":"block","children":[{"_type":"span","text":"Yes, HeroCad uses enterprise-grade security measures. All payments are processed through Stripe, a PCI-compliant payment processor. We're GDPR compliant and take data protection seriously."}]}]

Question 26

What file formats are supported?

Accepted Answer

[{"_type":"block","children":[{"_type":"span","text":"HeroCad supports all common CAD file formats including STL, DICOM, OBJ, and PLY. Reference files, deliverables, and revisions can all be uploaded and managed through the platform."}]}]

Question 27

What support is available?

Accepted Answer

[{"_type":"block","children":[{"_type":"span","text":"We offer email support for all users. Power Lab tier members also receive priority support and a dedicated account manager. Our support team is available to help with any questions or issues."}]}]

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